Frequently Asked Questions

1. How do I establish an account with Olander?
2. How can I contact Olander?
3. How can I place an order with Olander?
4. What are Olander’s hours of operation?
5. What products does Olander carry?
6. What services does Olander provide?
7. Who do I contact at Olander?
8. How do I specify a part to Olander?
9. Where do I find specifications for Olander’s parts?

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1. How do I establish an account with Olander?

To establish an account with us, please provide three commercial references and bank account information. Please fax this information to Accounting at 408 733-9566.

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2. How can I contact Olander?

We can be contacted by telephone, fax, or email:

Tel: 408 735-1850 or toll-free at 1 800 538-1500
Fax: 408 735-6515 or toll-free at 1 800 335-6515
Email: info@olander.com

We are open Monday through Friday, 8:00 am to 5:00 pm (PST).

Will Call only is open Monday through Friday, 7:30 am to 5:30 pm (PST).

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3. How can I place an order with Olander?

You may call, fax or email us:

Tel: 408 735-1850 or toll-free at 1 800 538-1500
Fax: 408 735-6515 or toll-free at 1 800 335-6515
Email: info@olander.com

Currently, we are able to repond to your orders Monday-Friday, 8:00 am to 5:00 pm (PST).

Or try our ONLINE CATALOG or our online Request for Quotation

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4. What are Olander�s hours of operation?

Monday through Friday, 8:00 am to 5:00 pm (PST)

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5. What products does Olander carry?

We carry over 45,000 products. Please follow this link to our line card, which includes a summary of our parts and vendors. Or feel free to contact our sales staff with any specific questions you might have:

Tel: 408 735-1850 or toll-free at 1 800 538-1500
Fax: 408 735-6515 or toll-free at 1 800 335-6515 Email: info@olander.com

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6. What services does Olander provide?

Our main services include a Will Call Department (open Monday through Friday, 8:00 am to 5:00 pm), Engineering Support, Inventory Management, Custom Labeling, and Kitting.

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7. Who do I contact at Olander?

For Accounts Receivable:
Michelle Richards at 408 735-1850 or  800 538-1500

For Accounts Payable:
Melanie Setters at 408 735-1850 or 800 538-1500

For Outside Sales:
Frank Faiola or Carl Ericsson at 408 735-1850 or 800 538-1500

For Quality Control:
Molly Hughes at 408 735-1850 or 800 538-1500

For Purchasing contact:
Lou Boyd at 408 735-1850 or 800 538-1500

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8. How do I describe the part that I want to Olander?

See our Online Catalog here, or use the search function on the upper right side of this page to help find your part, or use our online Request for Quotation. Please feel free to contact a sales person with any additional questions you might have.

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9. Where do I find specifications for Olander�s parts?

• We sell the Fastener Standards published by the Industrial Fasteners Institute (IFI).
• We sell the Bossard Catalog (Boss) for metric specifications.
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