The Olander Company
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TERMS AND CONDITIONS
GENERAL

Seller reserves the right to charge for handling, packaging and miscellaneous charges incurred in connection with the preparation and delivery of the products.

No price adjustments will be made after date of shipment.

If Buyer operates in multiple locations, Seller is not responsible for shortages in stopover or transit as between one location of Buyer and another, or for damages resulting from insufficient or negligent handling at stopover points or in transit as between one location of Buyer and another.

Errors on any invoice are subject to correction by Seller.

DISCLAIMER OF WARRANTIES

SELLER MAKES NO WARRANTY, EXPRESS OR IMPLIED, THAT THE GOODS
ARE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE.

The Seller gives no warranty expressed or implied as to description, quality, merchantability, fitness for any particular purpose, productiveness, installation
or any other manner of any goods herein sold. The Buyer acknowledges that he is not relying on the Seller’s skill or judgment to select or furnish goods suitable for any particular purpose, that there are no warranties which extend beyond the description on the face hereof and that there are no warranties arising from any trade custom or usage or course of dealings between the parties. Seller does not assume, nor authorize any other person to assume for Seller, any liability in connection with the sale or use of the goods herein sold. Buyer acknowledges that no representations were made to him or relied upon by him with respect to the quality, function or use of the goods herein sold and further acknowledges that the limit of Seller’s liability upon any express warranty made to the Buyer by the Seller shall be limited to the actual purchase price paid by the Buyer for the goods herein sold. Seller shall not be liable
for injury to property or persons.

EXCLUSIVITY OF REMEDY; LIMITATION OF DAMAGES

The sole and exclusive remedy of Buyer for defective goods or services shall be, at Seller’s option, repair, replacement or refund of purchase price. To the maximum extent permitted by applicable law, in no event shall Seller be liable for any damages including but not limited to any claim for breach of contract or express warranty, tort (including negligence) or strict product liability, for any incidental, contingent, special or consequential damages arising from or out of the goods purchased hereunder, including but not limited to liability for loss of profits or revenue, loss of use of goods, costs of capital, cost of substitutes, additional costs incurred by Buyer, damage caused by delay or claims of Buyer’s customers or other third parties for damages. The limitation of damages shall be in effect even if Seller has been advised of the possibility of such damages.

BUYER WAIVES ANY AND ALL CLAIMS RELATING TO THE PRODUCTS OR SERVICES PROVIDED HEREUNDER UNLESS (A) THE CLAIM IS MADE TO SELLER’S OFFICER WITHIN THIRTY (30) DAYS OF ARRIVAL OF MERCHANDISE OR PERFORMANCE OF SERVICES, AND (B) IF SUCH CLAIM IS BASED ON DEFECTIVE MERCHANDISE, SUCH MERCHANDISE IS KEPT INTACT UNTIL INSPECTED BY AN AUTHORIZED REPRESENTATIVE OF SELLER.

ATTORNEY’S FEES

If Seller refers one or more invoices to Seller’s attorneys for collection or enforcement, Buyer agrees to pay all reasonable attorneys’ fees, expenses and court costs, including expert witnesses’ fees and costs, without regard to whether a lawsuit is filed, including those incurred in trial, on appeal and in preparation therefor.

UNAUTHORIZED RETURNS WILL NOT BE ACCEPTED.

ITEMS NOT SHIPPED AT THIS TIME WILL BE BACK ORDERED AND INVOICED AT TIME OF SHIPMENT.

All claims must be made within 30 days. Unauthorized returns will not be accepted

 NEW RETURN POLICY

We appreciate your business, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return, exchange, or receive a refund on your order given that you meet the requirements outlined below.

Here’s how:

All returns require prior authorization and must be returned in the original packaging. To request a Return Merchandise Authorization (RMA), contact the Inside Sales Representative with whom you placed your order by calling (800) 538-1500. When your RMA is approved, your Inside Sales Representative will email or fax your RMA Acknowledgement form to you. Be sure to enclose the RMA Acknowledgement form and a copy of the original invoice with the returned product and mark the outside of the package with your RMA number (found on the RMA Acknowledgement form). Please keep the RMA number and reference it when calling to check on the status of your return.

 

Additional things to know about our Return Policy:

  • All RMA requests must be made within thirty (30) days of the invoice date; RMA requests will not be accepted after thirty (30) days of the invoice date.
  •  RMAs are only considered valid for thirty (30) days after the RMA issue date. Returned product(s) must be received within those thirty (30) days.Any product received after thirty (30) days of the RMA issue date will not be issued a credit, as the RMA will be considered void.
  • All tool sales are final, including Will Call and Counter sales.
  • All product(s) must be returned in original packaging, including original Olander labels, with the lot and/or control numbers maintained and visible.
  • Customers are to maintain lot control integrity for all returned products. Any product that does not contain the original packaging and labels with the lot control information will not be accepted.
  • All returned parts are subject to quality, operational, and/or performance tests or inspections by Olander Quality.
  • If the returned products’ original packaging appears to be opened or tampered with in any way, the product will be counted upon receipt at Olander and a credit issued only for the quantity received, regardless of the quantity stated on the RMA form.
  • Non-defective generic items are subject to a minimum restocking fee of 20%. If the manufacturer has a higher restocking fee, the higher fee would apply.
  • We will not accept any returns for special order items.
  • The Olander Company, Inc. reserves the right to replace defective parts or to issue a refund as the Company sees fit.
  • Shipping or freight charges for returned products may be eligible for a refund on a case by case basis and at our sole discretion.
  • All products, unless otherwise stated, are covered by their respective manufacturer’s warranties. If returned within thirty (30) days of the invoice date, we will repair or replace, at our sole discretion, any product that is deemed defective. After thirty (30) days, the manufacturer’s warranty process must be followed.

 

Company Disclaimers:

The Olander Company, Inc. reserves the right to refuse credit if products are returned outside the above procedures. This Return Policy is subject to change at any time, without notice, solely at The Olander Company, Inc.’s discretion.

 

Additional Comments:

Material damaged in transit and shortage claims must be reported to The Olander Company, Inc. within five (5) working days of receipt and noted to carrier on the receiving documents. Damaged material should be left in original cartons for inspection. Concealed damage or loss must be inspected by the carrier within fifteen (15) days after delivery and carrier’s report must be forwarded to The Olander Company, Inc. prior to approval. The Olander Company, Inc. reserves the right to have a local representative inspect the damaged goods.

 
 
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The Olander Company Inc. is located at 144 Commercial Street, Sunnyvale, CA 94086
Call Toll Free (800) 538-1500    Fax: (408) 735-6515   E-mail: customercare@olander.com
 
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