Sales Terms

Terms and Conditions of Sale

(Updated on 11.14.2025)

1. General Terms

These Terms and Conditions of Sale ("TCS") govern all sales of products and services by The Olander Family of Companies ("Seller") and shall supersede, override, and take precedence over any conflicting or additional terms proposed by the Buyer, whether in a purchase order, contract, or other communication. Any terms and conditions submitted by the Buyer that conflict with, modify, or attempt to replace these T&Cs are expressly rejected and shall have no legal effect unless expressly agreed to in writing by Seller. Acceptance of a purchase order, fulfillment of an order, or any other form of performance by Seller does not constitute acceptance of any Buyer-imposed terms. No modification, amendment, or alteration of these T&Cs shall be valid unless expressly agreed to in writing and signed by an authorized representative of Seller. By placing an order with Seller, the Buyer acknowledges and agrees to be bound exclusively by these Terms & Conditions of Sale.

2. Pricing and Security

Pricing

All prices are firm for thirty (30) days from the date of quotation unless otherwise specified. The Olander Family of Companies rejects any and all financial penalties, chargebacks, or automatically applied invoice deductions issued by customers for alleged non-conforming orders. All claims related to non-conforming products must be formally submitted within 30 days of the invoice date through Olander’s Return Material Authorization (RMA) procedure.

Prices quoted by Olander are based on the best available cost information at the time of quotation. Due to the volatility of tariffs, trade policies, and supplier-imposed surcharges, quoted pricing is subject to change.

By placing an order with Olander, the customer acknowledges and accepts that final pricing may be subject to adjustment.

Security

To secure full payment and performance of all obligations owed by Buyer to Seller under this Agreement, Buyer grants Seller a purchase money security interest in all Products supplied by Seller under any Quote, along with all proceeds derived therefrom. Buyer agrees to cooperate fully with Seller in protecting and perfecting this security interest, including but not limited to executing and delivering any agreements, documents, or instruments reasonably required by Seller to ensure the validity, enforceability, and priority of Seller’s security interest. Buyer expressly authorizes Seller to prepare, execute, and file any UCC financing statements, continuation statements, or amendments necessary to perfect and maintain its security interest, without requiring Buyer’s additional consent or signature. This security interest shall remain in effect until all outstanding amounts owed to Seller are paid in full.

3. Invoices and Payment Terms

Payment terms are net thirty (30) days from the invoice date. If applicable, extended discounted terms applies to the invoice date, not date of goods received. Discounts taken do not apply to sales tax or freight. Seller reserves the right to establish and adjust credit terms applicable to Buyer, including without limitation, the right to require payment in advance or to require C.O.D. payment. All undisputed amounts set forth in an invoice issued by Seller will be paid timely by Buyer. Failure to pay any undisputed invoiced amounts within ten (10) days after the respective due date shall bear interest at the lesser of 1.5% per month or the maximum legal rate permitted by law until paid in full. Upon final resolution of any disputed amounts, Buyer shall remit payment to Seller within ten (10) days. Unauthorized invoice deductions or financial penalties will not be accepted, and full payment of invoiced amounts remains due as agreed.

4. Shipping, Delivery & Risk of Loss

4.1 Delivery Terms

All shipments are Ex Works (EXW) Seller’s facility unless otherwise agreed in writing. Risk of loss transfers to Buyer upon delivery to the carrier. Products are processed and packaged using weight-based scaling, not individual count, in accordance with industry standards recognized by the Industrial Fasteners Institute (IFI) and the National Fastener Distributors Association (NFDA). Due to the standard use of scale counting in the commercial fastener industry, minor variances in quantity are common.

Seller reserves the right to over or under ship by up to three percent (3%), which is below the industry standard. Shortages or overages within this threshold are considered acceptable, and Seller does not expect to process RMAs for shortages or issue additional billing for overages within this range. In special circumstances, management may authorize an RMA/credit at its discretion, but customers should not expect an automatic adjustment for variances within the stated limit.

Claims for discrepancies exceeding this threshold must be submitted in writing within ten (10) days of receipt.

In the event that Seller’s supply of Products is insufficient to fulfill all outstanding orders, Seller reserves the right to allocate available inventory at its sole discretion, including prioritizing its own operational needs and distributing Products among its customers, whether under contract or not. Seller shall not be liable to Buyer for any failure to fulfill an order in its entirety due to such supply constraints.

If Seller is unable to ship a complete order, Buyer agrees to accept partial deliveries, with Seller retaining a reasonable timeframe beyond the original due date to fulfill the order in full without incurring liability. Additionally, Seller reserves the right to over- or under-ship by up to ten percent (10%) of the quantity specified in the Quote. In such cases, Seller may, at its discretion, consider the order fulfilled upon delivery of such adjusted quantities.

All shipping dates for Products sold hereunder or pursuant to any Quote are approximate. Seller will use commercially reasonable efforts to ship goods in accordance with any agreed upon delivery schedules; but Seller shall not be liable for damages whether general, consequential or otherwise, or for delays in shipping.

4.2 Risk of Loss

Unless otherwise agreed in writing, all sales are F.O.B. Seller’s plant (under U.C.C. shipping terms). Seller reserves the right to select the carrier. Prior to delivery of the Products to the carrier at the F.O.B. point, the risk of loss or damage thereto shall be borne by Seller. At and after the delivery of goods to the carrier at the F.O.B. point, the risk of loss or damage thereto shall be borne by Buyer. Buyer is responsible for the costs of shipping and insurance.

4.3 Supply Allocation & Partial Shipments

5. Returns & Inspection

5.1 Inspection & Acceptance

Buyer shall inspect all products within thirty (30) days of the invoice date. Failure to provide written notice of any nonconformance within this period constitutes unconditional acceptance. Buyer’s right to reject products is limited to defects that materially impair functionality. Minor cosmetic or incidental defects do not constitute grounds for rejection.

5.2 Returns Policy

All returns require prior authorization within thirty (30) days of the invoice date. Unauthorized returns will not be accepted. Non-defective returns may be subject to a restocking fee. Special order items and tools are non-returnable.

Terms and Conditions of Returns

We appreciate your business, and we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, The Olander Family of Companies (Olander) may provide you with an exchange or refund if you meet the requirements outlined below.

Here’s how:

All returns require prior authorization and must be returned in the original packaging. To receive prior Authorization for a Return Merchandise Authorization form (RMA) by contacting the Inside Sales Representative with whom you placed your order by calling (800) 538-1500 for Sunnyvale, (800) 262-3306 for Rancho Cordova, or (800) 562-1914 for Woodinville. When your RMA is approved, your Inside Sales Representative will email or fax your RMA Acknowledgement form to you. Be sure to enclose the RMA Acknowledgement form and a copy of the original invoice with the returned product and mark the outside of the package with your RMA number (found on the RMA Acknowledgement form). Please keep the RMA number and reference it when calling to check on the status of your return.

Additional things to know about our Return Policy:

All RMA requests must be made within thirty (30) days of the invoice date; RMA requests will not be accepted after thirty (30) days of the invoice date.
RMAs are only considered valid for thirty (30) days after the RMA Acknowledgement date. Returned products(s) must be received within those thirty (30) days. Any product received after thirty (30) days of the RMA issue date will not be issued a credit, as the RMA will be considered void.
All tool sales are final, including Will Call and Counter sales.
All returned products must be in their original, sealed packaging, including Olander labels, with lot and/or control numbers clearly visible and intact. Products without their original sealed packaging and legible lot control labels will not be accepted.
Where Olander is responsible for an order processing error, items must still be returned in their original Olander packaging with the label and lot details visible, though the package does not need to remain sealed.
All returned parts are subject to quality, operational, and/or performance tests or inspections by Olander Quality.
Returned products will be counted upon receipt at Olander and a credit issued only for the quantity received, regardless of the quantity stated on the RMA form.
Non-defective generic items are subject to a minimum restocking fee of 20%. If the manufacturer has a higher restocking fee, the higher fee will apply.
We will not accept any returns for special order items.
The Olander Family of Companies reserves the right in its sole discretion to replace defective parts, to issue a refund, or to reject an RMA request as the Company sees fit.
Shipping or freight charges for returned products may be eligible for a refund on a case by case basis and at Olander's sole discretion.
All products, unless otherwise stated, are covered by their respective manufacturers’ warranties. If returned within thirty (30) days of the invoice date, we will repair or replace, at our sole discretion, any product that is deemed defective. After thirty (30) days, the manufacturer's warranty process must be followed.

Company Disclaimers:

The Olander Family of Companies reserves the right to refuse credit if products are returned outside the above procedures. This Return Policy is subject to change at any time, without notice, solely at The Olander Family of Companies’ discretion.

As mentioned in Section 4, quantity variances in shipments follow standard industry practices, as outlined in our Terms & Conditions of Sale. Products are processed and packaged by weight-based scaling, not individual count, in accordance with Industrial Fasteners Institute (IFI) and National Fastener Distributors Association (NFDA) standards. Due to standard scale-counting practices, minor overages or shortages of up to three percent (3%) are acceptable and will not have a credit issued unless authorized by management. Claims for discrepancies exceeding this threshold must be submitted in writing within ten (10) days of receipt.

Additional Comments:

Material damaged in transit and shortage claims must be reported to The Olander Family of Companies within five (5) working days of receipt and noted to the carrier on the receiving documents. Damaged material should be left in original cartons for inspection. Concealed damage or loss must be inspected by the carrier within fifteen (15) days after delivery and the carrier's report must be forwarded to The Olander Family of Companies prior to approval. The Olander Family of Companies reserves the right to have a local representative inspect the damaged goods.

6. Regulatory Compliance & Product Data

6.1 Chemical Composition & Raw Material Data

Chemical composition data and raw material certifications are not freely flowed through the supply chain for standard Commercial-Off-The-Shelf (COTS) products. Customers requiring chemical composition details, raw material certifications, or mill reports must explicitly state these requirements at the time of RFQ submission but no later than PO submission. Requests for this level of data may impact pricing and cannot be accommodated after order processing.

Additionally, due to evolving tariff regulations and customs enforcement, certain regions may require certification of raw material origin to ensure compliance with import restrictions. Customers are responsible for identifying and communicating any tariff-related documentation needs during the quoting process so that Olander can quote an appropriate part number and any associated costs. As global trade policies continue to change, customers must proactively request material data before order placement to avoid delays or non-compliance.

6.2 CMRT Statement

Olander is a distributor of commercial fasteners and other Class C products, and we do not typically receive chemical composition data from manufacturers. Additionally, as a non-public company, Olander is not subject to Section 1502 of the Dodd-Frank Act. Olander requires all suppliers to source materials responsibly and comply with applicable regulations regarding conflict minerals, including the Dodd-Frank Wall Street Reform and Consumer Protection Act, Section 1502.

6.3 EU RoHS & REACH Compliance

RoHS and REACH compliance data is not available for all commercial products. Olander strives to meet the requirements of EU RoHS and REACH by collecting documentation from our suppliers where available. Customers requiring RoHS or REACH compliance documentation must specify these requirements at the time of RFQ or PO submission. Requests for additional documentation cannot be accommodated after the close of a transaction.

6.4 Flow Down Requirements

As a distributor of commercial fasteners and Class C products, Olander does not engage with manufacturers to impose customer-specific flow-down requirements on inventory already on hand. Standard inventory is sourced from multiple suppliers as commercially available, and flow-down provisions cannot be retroactively applied to existing stock. Customers requiring specific manufacturing location controls, supplier approvals, enhanced traceability, or special processing requirements must state these needs at the time of RFQ submission, as they may affect sourcing decisions, lead times, and associated costs.

6.5 REV Controlled Customer Part Numbers

Orders referencing a REV-controlled customer part number must be accompanied by the current revision-controlled specification at the time of RFQ or PO submission. If a specification or drawing is not submitted, Olander cannot confirm compliance with specific revision requirements and will fulfill the order based solely on the item description provided in the customer’s RFQ or PO.

6.6 End-of-Life & Product Discontinuance

Seller does not typically receive advance notice of product discontinuation until an RFQ is submitted. Buyers requiring confirmation of an item’s status must request a quote prior to order placement.

6.7 Date of Manufacture

Commercial fasteners do not include a date of manufacture as part of the standard available data. Olander can only provide Lot details and Country of Origin (COO) as available from the supplier. A specific date of manufacture will not be provided for commercial fasteners.

7. Retail, E-Commerce, and Informal Orders

Orders placed through our E-Commerce Store, retail sales counter, or submitted without a formal purchase (where Olander has had the opportunity to review and accept specific terms and conditions) are fulfilled as-is and limited to standard Commercial-Off-The-Shelf (COTS) fasteners. As a courtesy, the Olander Family of Companies may reference a customer-provided PO number for documentation or order processing purposes; however, customer-specific terms, conditions, or special requirements will not be reviewed, accepted, or applied to these transactions. Any such requirements must be communicated in advance and processed through our inside sales team.

8. Legal Terms

8.1 Governing Law & Venue

This Agreement shall be governed by the laws of the State of California, without regard to conflict of laws principles. The parties agree to exclusive jurisdiction in the courts of Santa Clara County, California.

8.2 Attorneys’ Fees

In any dispute arising from this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and litigation costs.

By placing an order with Olander, Buyer agrees to these Terms and Conditions of Sale.

8.3 Warranty & Limitation of Liability

Seller warrants that the products supplied by Olander conform to the manufacturer or the industry specifications at the time of sourcing. Seller does not provide additional warranties beyond those offered by the manufacturer. SELLER DISCLAIMS ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

8.4 Intellectual Property & Indemnity

Seller retains all rights to its proprietary information and shall not be liable for infringement claims related to standard COTS products. Buyer agrees to indemnify and hold Seller harmless from any third-party claims arising from modifications, misuse, or integration of products into Buyer’s assemblies.

8.5 Force Majeure
Seller shall not be liable or deemed in default for any failure or delay in performance under this Agreement resulting from causes beyond its reasonable control. Such causes include, but are not limited to: acts of God, fire, flood, earthquake, storm, explosion, epidemic, pandemic, labor disputes, acts of war or terrorism, civil disturbances, transportation delays, shortages of materials, supplier or vendor delays, governmental orders or restrictions, or changes in laws or regulations. In such cases, Seller’s time for performance shall be extended for a period equal to the duration of the delay, and Seller shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from such delay or nonperformance.

9. Taxes and Duties

9.1 Taxes

In addition to the purchase price, Buyer shall be solely responsible for all applicable sales, use, excise, value-added taxes (VAT), and other governmental charges imposed in connection with the purchase, sale, or delivery of the Products. For tax purposes, title to the Products transfers to Buyer upon shipment from Seller’s facility, regardless of the mode of transport. Buyer shall indemnify and hold Seller harmless from any claims, penalties, or liabilities arising from Buyer’s failure to pay applicable taxes. All taxes and duties shall be interpreted and applied in accordance with applicable federal, state, or local laws, or international regulations, as applicable.

9.2 Duties

Buyer shall be solely responsible for all applicable tariffs, duties, and other governmental charges imposed in connection with the purchase, sale, or delivery of the Products. Seller is not an importer and assumes no responsibility for customs clearance, import duties, or any related compliance requirements. Buyer shall indemnify and hold Seller harmless from any claims, penalties, or liabilities arising from Buyer’s failure to pay applicable duties.

Buyer shall ensure compliance with all applicable import/export laws and shall obtain, at its own expense, any required licenses or permits

10. Export/Import & Government Procurement

10.1 Export/Import Documentation & Compliance

Buyer shall be solely responsible for obtaining and maintaining, at its own cost and expense, all required licenses, permits, and regulatory approvals necessary for the export, import, resale, or use of the Products in any jurisdiction. Seller is not the importer of record and shall not be responsible for any compliance obligations related to Buyer’s importation or exportation of the Products.

Buyer agrees to comply with all applicable export, import, trade, and compliance laws and regulations, including but not limited to:
(i) The U.S. Export Administration Regulations (EAR),
(ii) The U.S. International Traffic in Arms Regulations (ITAR),
(iii) The U.S. Foreign Corrupt Practices Act (FCPA),
(iv) 15 C.F.R. 280 (Fastener Quality Act) as applicable, and
(v) Any other applicable national, state, or local regulations governing the import, export, or distribution of the Products.

Buyer shall be responsible for paying any and all applicable duties, tariffs, taxes, and fees associated with importation or exportation and shall indemnify and hold Seller harmless from any liability arising from Buyer’s failure to comply with such laws.

Buyer shall not, directly or indirectly, engage in any activity that violates U.S. or international sanctions laws, including transactions with restricted or embargoed countries, parties, or individuals as designated by the U.S. Department of Commerce, U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), or other applicable authorities.

Buyer represents, warrants, and covenants that it shall not offer, promise, or provide, directly or indirectly, any bribe, kickback, or improper payment to any government official, political party, political candidate, or any third party who would in turn provide such a payment. Upon Seller’s request, Buyer shall supply affidavits or certifications of compliance with these obligations.

Failure to comply with this section shall constitute a material breach of contract, entitling Seller to terminate any outstanding orders immediately and seek any applicable remedies.

10.2 Government Procurement & Classified Information

Orders placed on behalf of a government entity must be clearly identified on the PO. Buyer is responsible for marking and communicating any controlled information. Seller is not responsible for compliance with government procurement regulations unless explicitly agreed in writing.

Sales Terms

Terms and Conditions of Sale

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